Frequently Asked Questions
I just bought a brand new product but it is not working well. What shall I do?
In the unlikely event that your Panasonic product is not working properly in the first days after you bought it, Please contact Alesayi Panasonic Service Center directly on Tel 9200 23 700 so that our customer service agent can provide technical support and advice. Alternatively you can bring your product to one of our Service Center near to your location.
My product is out of warranty and I need service. What are the repair options?
For out of warranty products that are Call us on 9200 23 700 and our Customer Service representative can help determine how we can service your product. Alternatively you can bring your product to one of our Service Center near to your location. (Servicing options vary according to location and product type and repair charges will apply).
Where can I find the warranty period for my product?
The warranty period differ per product, to find the details for your product please refer to our local Warranty Sticker (normally pasted on carton box of your product).
Where can I download the software or drivers for my Panasonic Product?
Most of the Software and drivers for Panasonic consumer Products can be downloaded from this website directly. http://www.panasonic.ae/EN/Pages/SoftwareDownloads.aspx
How can I know the repair status of my Panasonic product which has been handed over to Alesayi Panasonic service center for repair?
Alesayi Panasonic Service centers are equipped with automated system which automatically sends the SMS to customer's mobile when his unit is repaired or if there is any change in status of the unit. However, alternatively you can contact Alesayi Panasonic Service Center directly on Tel 9200 23 700 so that our customer service representative will provide you with repair status and other details.